How to Cancel an Order on Fiverr in 2025: Process with Ease

You’ve just placed an order on Fiverr and something’s gone wrong.

Maybe the seller’s not responding. Maybe they’ve completely missed the brief. Or maybe you’ve just changed your mind.

Whatever the reason, you need to know how to cancel an order on Fiverr – and you need to know fast.

Here’s the thing most people don’t tell you: cancelling on Fiverr isn’t always straightforward.

But I’ve been through this mess more times than I care to count.

And today, I’m going to walk you through exactly how to get your money back without the headache.

Why People Actually Need to Cancel Fiverr Orders

Before we dive into the how, let’s talk about the why.

Because understanding this will help you avoid these situations in the future.

The most common reasons I see:

• Seller goes MIA after taking your money
• Work quality is absolutely shocking
• They’ve delivered something completely different to what you ordered
• Communication breakdown (they don’t speak your language properly)
• You’ve found a better deal elsewhere
• Personal circumstances changed

I once had a seller deliver a logo that looked like it was made in Paint from 1995. Seriously. For a £200 project.

That’s when I learned the cancellation process inside out.

The Reality Check: Fiverr’s Cancellation Policy

Here’s what Fiverr doesn’t make crystal clear upfront:

You can’t just click cancel and get instant money back.

Fiverr’s policy protects sellers first. Buyers second.

This means:

• Mutual cancellation is preferred (both parties agree)
• Seller can refuse your cancellation request
• Fiverr customer support makes final decisions on disputes
• Your money goes back to Fiverr credit, not your bank account (usually)

But don’t worry. I’ll show you how to work within this system.

How to Cancel an Order on Fiverr: Step-by-Step Process

Method 1: Request Mutual Cancellation (Easiest Route)

This is your first port of call. Works about 70% of the time in my experience.

Step 1: Go to Your Order Page

• Log into your Fiverr account
• Click “Manage Orders” in the top menu
• Find the order you want to cancel

Step 2: Start the Conversation

• Click “Contact Seller”
• Be polite but direct about why you want to cancel

Step 3: Request Mutual Cancellation

• In the order page, look for “Resolution Centre”
• Click “Report an Issue”
• Select “I want to cancel this order”
• Choose your reason from the dropdown
• Write a clear explanation

What to write:

Hi [Seller Name],

I need to cancel this order due to [specific reason].
Could we please arrange a mutual cancellation?

Thanks for understanding.

Keep it short. Keep it polite. Don’t get emotional.

Method 2: Contact Fiverr Customer Support

If the seller refuses or doesn’t respond within 48 hours, escalate.

Step 1: Open a Support Ticket

• Go to Fiverr Help Centre
• Click “Contact Us”
• Select “Orders” then “Cancel an Order”

Step 2: Provide Evidence

• Screenshots of poor communication
• Examples of subpar work
• Proof the seller isn’t following the brief

Step 3: State Your Case Clearly

Order #[Number]
Seller: [Username]
Issue: [Brief description]
Resolution sought: Full cancellation and refund

[Detailed explanation with evidence attached]

Method 3: Chargeback (Nuclear Option)

Only use this if Fiverr support fails you completely. And I mean completely.

Contact your bank or credit card company. Explain the situation. Provide all documentation.

Warning: This will likely get your Fiverr account banned permanently.

Timeline: How Long Does Cancellation Take?

From my experience:

Mutual cancellation: 2-24 hours Fiverr support decision: 3-7 days Refund to Fiverr credit: Instant Refund to payment method: 5-10 business days

The seller has 48 hours to respond to your cancellation request. If they don’t respond, it usually gets approved automatically.

Getting Your Money Back: Refund Options

Here’s where it gets tricky.

Fiverr’s default: Money goes back as Fiverr credit What you probably want: Money back to your bank account

To get money back to your original payment method:

• Specifically request this when cancelling
• Contact support if it defaults to Fiverr credit
• Be persistent (they often approve this on second request)

Common Cancellation Scenarios and Solutions

Scenario 1: Seller Delivered Rubbish Work

Your move:

• Screenshot the deliverable
• Compare it to your original brief
• Request revision first (gives you leverage)
• If they refuse or deliver more rubbish, cancel

Scenario 2: Seller Went Silent

Your move:

• Message them giving 24-hour deadline
• Screenshot the silence
• Use “Seller not responding” as cancellation reason
• These usually get approved quickly

Scenario 3: Wrong Deliverable Entirely

Your move:

• This is the easiest cancellation reason
• Fiverr almost always sides with buyers here
• Document exactly what you ordered vs what you got

Scenario 4: Seller Asking for More Money

Red flag alert.

If a seller tries to extort extra payment mid-project:

• Don’t pay anything additional
• Screenshot everything
• Report them to Fiverr immediately
• Request cancellation for “seller violation”

Tips to Avoid Needing Cancellations

Before ordering:

• Check seller reviews properly (not just the star rating)
• Look at their actual portfolio samples
• Message them first to test communication
• Start with a small test project

During the project:

• Communicate clearly from day one
• Provide detailed briefs
• Set expectations upfront
• Stay involved in the process

I’ve learned this the hard way. A £50 test project can save you from a £500 disaster.

What Happens to Your Seller Rating After Cancellation?

Good question.

For you as a buyer: Usually nothing negative For the seller: Depends on the cancellation reason

If it’s mutual or seller’s fault, you’re fine. If Fiverr determines you were unreasonable, it might affect future orders.

But I’ve never seen this happen to reasonable buyers.

Advanced Cancellation Strategies

Strategy 1: The Documentation Method

Before requesting cancellation:

• Screenshot everything
• Save all messages
• Document timeline of events
• Keep original brief and requirements

This makes your case bulletproof.

Strategy 2: The Professional Approach

Never lose your temper. Never get personal. Stick to facts.

"The deliverable doesn't match the specified requirements.
Specifically: [list exact differences]
I'd like to request a cancellation please."

Works better than emotional rants every time.

Strategy 3: The Escalation Ladder

1. Direct seller communication
2. Mutual cancellation request
3. Fiverr support ticket
4. Public review (if all else fails)
5. Chargeback (nuclear option)

Don’t skip steps. Each one builds your case for the next.

Frequently Asked Questions

The Bottom Line on Fiverr Cancellations

Look, cancelling orders isn’t ideal for anyone.

But sometimes it’s necessary.

The key is being reasonable, professional, and persistent.

Most sellers will work with you if you’re fair about it.

Fiverr support generally backs buyers when there’s legitimate cause.

And your money isn’t gone forever – you will get it back.

Just remember: document everything, stay professional, and know when to escalate.

The process to cancel an order on Fiverr doesn’t have to be a nightmare if you know what you’re doing.

Follow this guide, and you’ll get your money back without the stress.

Have you had to cancel a Fiverr order before? What was your experience like? Share your story in the comments below.